Spectrotags is an e-commerce business in the arts and crafts space, based in Uttar Pradesh. The company runs payouts to two groups: vendors and customer refunds. Refunds are a recurring category, and this is something many businesses with a digital store are facing today; children with easy access to a parent’s phone frequently place orders that get cancelled once the parent notices. This is a consistent pattern that repeats often enough to keep refund volume consistently high. Spectrotags are bound to multiple payouts because of refunds.
The Challenge Before Paywize
A Manual Payout Process That Couldn't Keep Up
Spectrotags used 2 payout providers and faced the same challenge. The payout process was entirely manual. After topping up the wallet, the team had to raise a formal request and wait for approval from the payout providers end before funds were credited, and a payout could even be initiated. This process took an hour or more per cycle.
That slow cycle collided with a business reality Spectrotags couldn't control: a steady, high volume of refunds. Additionally, transaction reports offered no filtering, so finding a single transaction meant downloading a report of 2,000+ rows and searching for it manually by the accounts team. Alongside their onboarding with the previous providers and support requests raised took an eternity to resolve.
How Did Paywize Help?
The core challenge of the old system was a manual checkpoint: after a wallet recharge, Spectrotags had to raise a formal request and wait for someone on the payout provider's side to manually approve it before the funds were usable, before a payout could even be initiated. That approval step was what ate the hour or more per cycle.
Paywize removed that checkpoint. Recharge confirmation is automated on Paywize's end, so funds move to available balance without anyone needing to sign off. That's the actual reason the window dropped from 60+ minutes toroughly 20 minutes . A cut of about 65 to 70%: there's no longer a human sitting in the approval loop.
Additionally, Spectrotags integrated Paywize's Payout API directly into their own dashboard, so payouts (vendor and refund) are triggered from inside their own system instead of being submitted as a request into Paywize's queue for someone else to act. That's what lets a high volume of refunds and vendor payouts, roughly Rs. 15 lakh/day, get cleared without adding headcount: the accounts team isn't waiting on another team to process anything, they're pushing payouts through their own interface, built on the API, at whatever pace their volume demands.
Previously, the only way to find a transaction was to export a complete report (2,000+ rows) and search for it manually, because there was no filtering option with previous providers. Paywize's dashboard added a filter/search layer directly on top of the transaction data, so the team queries for what they need instead of exporting and scanning row by row.
Onboarding and service requests used to sit in a standard support queue and take a long time to resolve. Paywize set up a direct WhatsApp channel along with immediate ART (Average Response time) so queries now get answered same-day instead of ticket-queue turnaround, which matters when a stuck recharge or reconciliation question needs an answer inside the current payout cycle, not the next one.
Higher Operational Efficiency
The combined effect shows up directly in the accounts team's workload: daily payout processing time dropped from 3-4 hours to under 60min. The team now absorbs Spectrotags' recurring refund spikes without added headcount and spends its time on exceptions rather than searching for transactions or chasing recharge approvals.
The Results
- 70%+ cut in daily payout processing time.
- Currently 20 min wallet-to-settlement time, down from 1 hour or more.
- It takes only minutes to locate any transaction with the filteration, down from manual search through 2,000+ rows
- Currently, 100% of Spectrotags' payout volume is now routed through Paywize.
Why Spectrotags Chose Paywize
For Spectrotags, Paywize delivered more than faster payouts.
It streamlined their entire payout workflow by automating wallet availability, enabling API-driven payout processing, improving transaction visibility, and providing responsive operational support whenever needed.
As payout volumes continued to grow, the business was able to scale its payment operations without increasing manual effort or expanding its finance team.
Looking to Simplify Your Payout Operations?
Whether you're managing vendor settlements, customer refunds, or high-volume business disbursements, Paywize Payouts helps you automate payment operations with faster settlements, API-first integrations, real-time visibility, and simplified reconciliation.
Get in Touch
Website: https://paywize.in
Email: marketing@paywize.in
Phone: +91 91099 10995